OUR POLICIES

At FCD Health, our policies reflect our dedication to providing high-quality healthcare while fostering trust and accountability. Explore how we uphold our values and ensure the best outcomes for our patients, staff, and community.

LIST OF OUR POLICIES

This page contains a comprehensive list of our patient policies, outlining the standards and guidelines we follow to provide high-quality care at Palmerston GP Super Clinic and Palmerston Medicare Urgent Care Clinic. These policies are designed to ensure transparency, fairness, and the best possible experience for our patients.

If you have any questions or need further clarification about any of our policies, we encourage you to contact us directly. Our team is here to assist and ensure you feel confident and informed about your healthcare.

Billing Policy
Current
Understand how fees are charged at our clinic, including information about bulk billing, out-of-pocket costs, and Medicare eligibility.
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Whistleblower Policy
Current
Learn how we protect your personal health information, including how it’s collected, stored, and shared. This document also outlines your rights to access and manage your health records.
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Security Cameras Policy
Current
Learn how we protect your personal health information, including how it’s collected, stored, and shared. This document also outlines your rights to access and manage your health records.
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Our Privacy Policy
Current
Learn how we protect your personal health information, including how it’s collected, stored, and shared. This document also outlines your rights to access and manage your health records.
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Telehealth Policy
Current
Discover how our telehealth services work, including eligibility, technical requirements, and how we ensure the same level of care during virtual consultations.
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Complaints and Feedback Policy
Current
We value your feedback. This document explains how you can share suggestions, compliments, or concerns about our services, and the steps we take to address them.
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Patient Rights and Responsibilities
Current
Learn about your rights as a patient, including respectful care, informed consent, and access to services. This document also outlines your responsibilities to help us provide the best care possible.
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Recalls and Reminders Policy
Current
This document explains how we manage reminders for important follow-ups, test results, and preventive care appointments to help you stay on top of your health.
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We Value Your Feedback

Your feedback is vital to helping us improve our services and ensure we deliver the highest standard of care. Whether you have suggestions for improvement, compliments about your experience, or concerns that need addressing, we encourage you to share your thoughts with us.

Your voice matters, and by providing feedback, you’re helping us create a better healthcare experience for everyone in the community.